Facilities Management provides the
following services for the University: electrical, plumbing,
carpentry, painting, heating/air conditioning, custodial, grounds keeping, recycling, safety, electronic security
systems, event set-ups, moving furniture, elevator
maintenance. Any requests you have concerning telephones,
network connections, pagers or cable TV service should be directed to
Telecommunications rather than to Facilities
Management. Any requests regarding computers should be
directed to Information Technology. Work Requests can also
be submitted for interior design work for the Facilities
Design and Development Department. Please indicate on the
request that it is for design work or color changes.
Procedure to request work from
fill out a work request:
Go to Facilities Management home page.
Click on Work Request
Click on Log a Work Request from the Work Request Page.
Building location: Pull down menu. Scroll to building in which work
is requested and click to select. Click Next.
Work request screen (to move from one field to the next, either Tab
entire e-mail address, including
entered correctly, you will not receive an automatic
response giving you the work request number.
Requester name: Your name
Repair center: No entry
required. Go on to next field.
Account: Provide information here only if you are to be charged for
the service (e.g., recore)
Phone number: Provide number of person to call if there is a
question about the request.
Location: No entry required, the default is Winthrop University.
Building: No additional entry required if you selected a building
on the Building location screen.
Floor #: This really means room number. There is a pull down menu.
If at all possible, please identify the room number as the
room number drives the entire computerized system. If you
cannot specify a room number, select Entire Building-General
and be specific about location in the description of the
Department: Enter your department name
Tag #: This is primarily for Facilities Management use for
equipment identification. You may leave blank at this time.
Description: Type in your request, being as specific as possible.
The field is large enough to accommodate most work requests.
Click on submit.
Shortly after submitting your request, you will receive an
automatic response with a work request number.
After the request has been
reviewed in the Facilities Management Office, you will
receive a second response that will tell you either that the
work order has been accepted and a work order number
assigned or the response may indicate that the request was
denied along with a reason for the denial.
Some new additional features of the on-line work request
system are now available from the work request home screen.
You can check on the status of your work request by clicking
on the work order query block and enter your work request
number. You must enter the work order number completely in
order to search (ie:WR-20008600). Don't forget the "WR-"
part. You can also look at all work orders completed in a
particular building, all open work orders for a particular
building, reports including buildings, areas, inventory and
others. There are also links to other sites that pertain to
Winthrop University and Facilities Management. When looking
at open or closed work orders your can also click on the
blue WO number and details of the work order will appear.
Notes/Tips on requesting work from
If there is an emergency, call Facilities
Management Operations at 2489, then follow with a confirming electronic
what is considered an emergency:
Loss of electrical power
Sight or smell of smoke
Water flowing where it shouldn’t be
Key won’t open lock
Unless your request is an emergency, calling
or e-mailing any individual in Facilities Management will
only slow the response time rather than expedite.
If you do not receive confirmation of your
work order within 24 hours, there may have been an error in
transmission meaning your work request was not received. If
you do not receive a timely confirmation, call Facilities
Management to verify receipt of your request. If not
received, you may be asked to send it again.
You may send an electronic work request at any
time, 24 hours a day. For phone calls, the Facilities
Management Operations Office is open 7:30 to 4:30 Monday-Friday. When
the office is not staffed, you may leave a Voice Mail
message. Any Voice Mail messages left after 5:00 pm will be
picked up at 8:30 the following morning. If the request
cannot wait until the following morning, call Winthrop
Public Safety at 3333.